Terms of Service

These Terms of Service govern your access to and use of Visora Cloud, including the dashboard, APIs, SDKs, documentation, image upload flow, moderation results, webhooks, and related services.

By creating an account, choosing a plan, generating an API key, or using the API, you agree to these terms. If you use Visora for a company or organization, you represent that you have authority to bind that organization.

Visora provides automated image moderation tools. The service may analyze images, generate labels, risk scores, categories, policy decisions, review queue items, logs, webhook events, and related metadata.

Moderation results are probabilistic. Visora does not guarantee that every unsafe image will be detected or that every safe image will be allowed. You are responsible for deciding how to use moderation results in your product.

When you upload or submit images for moderation, those images may be stored in Visora-controlled storage so the platform can process the image, show moderation details, support review workflows, preserve logs, deliver webhooks, debug failures, and operate the service.

Images are scoped by account and project. You are responsible for ensuring you have the rights, permissions, notices, and legal basis required to upload, process, and store any image you submit to Visora.

You must not submit content that is illegal, content you do not have permission to process, child sexual abuse material, non-consensual intimate imagery, content intended to harm or exploit people, or sensitive regulated data unless you have a lawful basis and Visora has expressly agreed in writing.

You are responsible for keeping API keys, dashboard credentials, webhook secrets, and access tokens secure. Do not expose API keys in frontend code, public repositories, client-side apps, logs, screenshots, or support requests.

Activity performed with your API keys or account credentials may be treated as activity by you. Rotate or revoke compromised keys immediately from the dashboard.

You may not use Visora to break the law, violate third-party rights, reverse engineer the service, bypass usage limits, overload the infrastructure, resell the service as a standalone moderation API without permission, or build systems that make illegal or harmful decisions about people.

You may not use Visora as the only decision maker for high-risk, legally significant, employment, credit, housing, healthcare, law enforcement, immigration, or similarly sensitive decisions without appropriate human review and independent legal review.

Plans may include monthly usage limits, retention periods, feature access, and overage terms. Free plans may be blocked when limits are reached. Paid plans may support additional usage or overages depending on the plan configuration.

Payments are processed by Stripe. Visora does not store raw card numbers. If you upgrade, downgrade, cancel, or fail to pay, your plan, access, retention, and limits may change.

Visora retains images, moderation logs, review items, webhook delivery records, usage records, and account metadata according to the plan and operational needs described in the Data Retention page.

Deleting an account removes account-scoped application data and uploaded objects from active systems where technically possible. Some records may remain temporarily in backups, security logs, billing records, audit logs, or systems needed for legal, tax, fraud prevention, or dispute purposes.

Visora may change features, limits, APIs, plans, SDKs, and documentation as the product evolves. We aim to avoid breaking changes, but you are responsible for testing integrations and handling API errors gracefully.

The service is provided without any guarantee of uninterrupted availability, perfect accuracy, or fitness for a specific compliance outcome.

To the maximum extent permitted by law, Visora will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages arising from use of the service, moderation decisions, false positives, false negatives, downtime, data loss, or third-party services.

You are responsible for your application, your users, your policies, and your use of Visora outputs.

Questions about these terms can be sent to support@visoracloud.com. Security concerns should be sent to security@visoracloud.com.